People's Network
Protecting your privacy
- What personal information do we collect?
- How do we use your personal information?
- What other information do we collect?
What personal information do we collect?
To use the service we need a name and email address, along with the question you want to ask. You submit this in the form provided. If you don’t want to state your real name that’s fine; you may prefer to just give a first name or nickname instead. However, in order for a member of staff to answer your query and contact you with a record of your discussion you must provide a correct email address.
How do we use your personal information?
- The personal information you provide will only be used to respond to your enquiry.
- A record of your session will be sent to you by email. We will also keep a copy of this for 90 days in case you wish to follow up the enquiry, but after 90 days your identity and personal information will be removed from our records.
- A follow-up email may be sent to you within 30 days to find out what you thought of the service.
- The record of the session, without personal identification information, helps us understand how the service is being used and to improve the quality of the service.
- We do not sell or pass on any personal information to third parties.
What other information do we collect?
We also collect and analyse statistics on use of the website, which also help us to improve and develop services. Further details about what we collect are set out in the general section on privacy.