People's Network
Access using a screen reader
- The challenges real-time services pose
- Enquire via email for people using screen readers
- Plans for improvement
The challenges real-time services pose
The real-time bit of Enquire is based on chatroom or instant messaging software which means text-based conversations can take place in real-time. Real-time services of this kind pose particular challenges for people who use screen readers because screens automatically refresh as conversations progress online.
Also, when you click the ‘Enquire’ button to send a question, a separate window will pop up to enable you to interact with a member of staff, which can be disorienting to someone who uses a screen reader.
This all means that currently the most effective way for people who use screen readers to use the service is to have their questions answered by email. The next section sets out how to do this.
Enquire via email for people using screen readers
People using screen readers can use the service by email.
- Go to the Enquire form to enter your details.
- Enter a name, email address and question, as requested, and state in the question box that you wish to interact by email as you are using a screen reader.
- Select the ‘Enquire’ button to send your details. Please wait for a reply to acknowledge your request before you log off from the session and a member of staff will email you immediately to answer your question.
Plans for improvement
We are committed to improving the accessibility of the Enquire service. In the future we hope that with developments relating to technologies like Voice Over Internet Protocol, it will be possible for people using screen readers and other media devices to interact with the service in real-time. Whichever direction technology takes, we will always aim to maximise the accessibility of services by offering a mix of solutions, so that people can choose the most appropriate one for them.